Privacy Policy

Happy Kingdom Sheppard

1. Introduction

At Happy Kingdom Sheppard (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our facility, interact with us online, or use our services.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect the following information:

a. Personal Information:

We may collect personal information directly from you when you:

• Make a booking or reservation (e.g., party room, playground entry, events)
  
• Purchase products or services
• Sign up for newsletters, promotions, or loyalty programs
• Contact us via email, phone, or forms

This may include:

• Full name
  
• Email address
  
• Phone number
  
• Child’s name and age (for party bookings)
  
• Billing and mailing address
  

b. Payment Information

When you make purchases, your payment details (e.g., credit/debit card information) are processed securely through a third-party payment processor. We do not store your full payment card information on our servers.

c. Usage and Technical Data

We may collect information about your interactions with our website or digital platforms:

• IP address
• Device type and browser
  
• Pages visited and actions taken
• Booking history
  

This helps us improve user experience and website functionality.

d. Photos and Media

During events or parties, we may take photos for promotional purposes. We will always seek permission or provide an opt-out option in advance.

3. How We Use Your Information

We use collected information for the following purposes:

• To process bookings and transactions
  
• To manage party/event reservations
  
• To send updates and confirmation emails
  
• To respond to inquiries and provide customer support
  
• To personalize your experience and improve our services
  
• To send promotional offers, newsletters, or event notifications (with consent)
  
• To ensure safety and compliance within our premises

4. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share your information with:

• Trusted service providers (e.g., booking software, payment processors, email services) for business operations
  
• Legal authorities, if required by law, court order, or to protect our legal rights
  

All third parties are contractually obligated to keep your data secure.

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. This includes:

• Secure servers and encrypted connections (HTTPS)
  
• Access restrictions to personal data
  
• Staff training on data protection
  

However, no system can guarantee 100% security, and users share information at their own risk.

6. Children’s Privacy

We are a child-friendly business and take children’s privacy seriously.

We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe we have collected information from a child without proper consent, please contact us immediately at info@happykingdomsheppard.ca, and we will take appropriate action.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate data
  
• Request deletion of your data (subject to legal obligations)
  
• Withdraw consent for marketing communications at any time
  

To make any such request, please contact us at  info@happykingdomsheppard.ca.

8. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the revised version will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:

📧 Email: info@happykingdomsheppard.ca
🏢 Address: 4466 Sheppard Ave E Unit 105, Scarborough, ON M1S 2E3
📞 Phone: 416-396-6996